Policies



Terms of Use

Amarte USA's Terms of Use are presented below. If you visit or shop at www.amarteskincare.com, you accept these conditions.

License to Use Site

Amarte grants you a personal, limited, non-exclusive and revocable license to access and make personal use of this site. However, you may not download from (other than page caching) or modify the site, except with express written consent of Amarte. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Amarte. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Amarte and our affiliates without express written consent. You may not use any meta tags, meta names or any other "hidden text" utilizing Amarte's name or trademarks without the express written consent of Amarte. Any unauthorized use terminates the permission or license granted by Amarte.

E-Mails

When you visit Amarte or send e-mails to us, you are communicating with us electronically and consent to receive communications from us electronically. We will communicate with you by e-mail and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright Protection

All content included on this site, such as text, graphics, logos, button icons, images, video clips, audio clips, digital downloads, data compilations, and software, is the property of Amarte or its content suppliers and protected by United States and International copyright laws. The compilation (meaning the selection, coordination and arrangement) of all content on this site is the exclusive property of Amarte and is also protected by United States and International copyright laws. The content on this website may be used by you as a shopping and/or information resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this website is strictly prohibited. Amarte maintains a copyright piracy surveillance program and vigorously prosecutes copyright infringement.

Trademark Protection

Amarte, amarteskincare.com, and other marks indicated on our site are trademarks of Amarte in the United States and other countries. All graphics, logos, page headers, button icons, scripts, service names and brand names appearing on this site are trademarks and/or trade dress of Amarte. Amarte's trademarks and trade dress may not be used in connection with a third party's product or service in any manner that is likely to cause confusion among customers, or in any manner that disparages or dilutes the strength of Amarte USA, LLC's trademarks. All other trademarks not owned by Amarte that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Amarte or amarteskincare.com.

Product Descriptions

Amarte attempts to be as accurate as possible in its product descriptions; however, Amarte does not warrant that product descriptions or other content of this site is accurate, reliable, complete, error-free or current. If a product offered by Amarte itself is not as described, your sole remedy is to return it in its unused condition.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED BY Amarte ON AN "AS IS" AND "AS AVAILABLE" BASIS. Amarte MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Amarte DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Amarte DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Amarte ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Amarte WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, ENTITLING YOU TO ADDITIONAL RIGHTS.

Account Information

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Amarte does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Amarte only with involvement of a parent or guardian. Amarte and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

Governing Law

By visiting Amarte, you agree that the laws of the State of California, without regard to principles of conflict of laws, shall govern these Terms of Use and any dispute of any kind that may arise between you and Amarte.

Disputes

Any dispute relating in any way to your visit to Amarte or to products you purchase through Amarte shall be submitted to confidential arbitration in San Francisco, California, except that, to the extent you have in any manner violated or threatened to violate Amarte's intellectual property rights, Amarte may seek injunctive or other appropriate relief in any State or federal court in the State of California, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Modification and Severability of Terms of Use

We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these terms shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Organization Identity

Amarte USA, LLC
1 Sansome Street, Suite 3500
San Francisco, CA 94104
(415) 800-4453

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Shipping Policy

Free Shipping Available on Most Orders:

Destination FREE Shipping Shipment Method Delivery Time
USA ALL Orders UPS 2 - 7 Business Days
Canada ALL Orders First Class International 6 - 10 Business Days
Worldwide Over $200 Express Mail International 3 - 7 Business Days

Faster shipping options are also available.

Shipping Details

Orders are confirmed, packaged, and shipped by the end of the first business day after they are placed.

Delivery times above are estimates. Guaranteed overnight and two-day shipping services are available.

United States Postal Service (USPS) Mail is required for P.O. Box and United States Military deliveries.

Customers receiving international shipment may incur import fees - duty, tax, and/or customs - which are country-specific. Any fee assessed by a destination government is customer's responsibility. If planning international shipment, please review local import fee policies which are available at postal carrier offices. Shipping and handling fees on refused packages are non-refundable.

Undeliverable and refused shipments are subject to a $15 handling fee.

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Return Policy - Satisfaction Guaranteed

At Amarte, we strive to create skin care products that consumers love. As part of our commitment to excellence, we offer a free 'no questions asked' return policy on all products purchased from our Website. If you are not completely satisfied with any Amarte Skin Care product for any reason you may return it free at any time for a full refund including shipping.

Please note:

  1. Return pre-authorization is required. To obtain pre-authorization, or inquire about a return, please contact Customer Service.
  2. International returns are ineligible for free shipping but otherwise fully guaranteed.

When returning a product, the following items must be included to receive a full refund:

  1. Product(s) being returned
  2. All print materials, including the packing slip and original packaging materials
  3. Return Authorization Number (obtained by customer from Amarte via email) clearly written on the outside of the package

Ship returned items to:

Amarte Logistics
1731 California Street
Redding, CA 96001
Attention: Amarte Returns Processing Department

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Privacy Policy

amarteskincare.com takes your privacy seriously. Your understanding and compliance with our Privacy Policy will help us provide you with an optimal shopping experience. Our Privacy Policy covers any personal information that amarteskincare.com obtains from you when you use the services provided on amarteskincare.com, including but not limited to amarteskincare.com and any other websites owned or operated by Amarte USA, LLC.

By using the services provided on amarteskincare.com, you consent to the terms of our Privacy Policy, including our use of information that is collected or submitted as described in our Privacy Policy. We reserve the right to change our Privacy Policy at any time and we encourage you to check back periodically to stay informed of any updates.

Information Collection

amarteskincare.com collects information about website visitors to provide and improve our services, communicate offers and to administer our business in an efficient manner.

We may ask you to provide personally identifiable information to us voluntarily. Please note: Whether you choose to give amarteskincare.com information is completely up to you, but keep in mind that if you withhold information, you may not be able to use some of our services.

When you place an order with amarteskincare.com, we may ask for your e-mail address, the mailing address and phone number of the shipping destination, your billing address and your credit card information. Collecting this information allows us to complete your order efficiently, to notify you of your order status and provide personalized interaction.

Also, we may ask you to provide personally identifiable information such as your birthdate, product commentary or information about your experience with our customer service department. If we ask you for such personally identifiable information, we will either tell you how we will use the information or we will use it in conformity with this Privacy Policy.

Cookies and Tracking

We may collect and use non-personally identifiable information from you. Like most websites, we use "cookies" to collect non-personally identifiable information such as your IP address, browser type, domain name and the specific amarteskincare.com website pages that you visit.

A cookie is a piece of data sent from a website. It is stored in a user's web browser while a user browses a website. No personal information is stored in the cookie. When a user returns to that website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user's previous activity. We use cookies to track your preferences and purchases; this prevents you from having to re-enter information every time you visit amarteskincare.com, making your shopping experience more convenient and enjoyable.

You must have the cookies feature of your web browser turned on in order to search our website or place an order on amarteskincare.com. If you don’t wish to allow cookies, you can set your browser to reject them, or notify you when you are sent a cookie. This gives you the option to accept or decline the cookie. Please see you browser’s Help menu to learn more. Please note that some services provided by amarteskincare.com may not be available to you if you disable cookies.

Third-party Networks and Sites

We may use one or more third-party online advertising networks to serve ads on our behalf via the Internet. The third-party network may collect anonymous information about your visits to, and interactions with, our website.

We may share anonymous information with third-party networks in aggregate form to help us analyze and improve our website. The third-party network may use information about your visit to our website in order to provide ads about goods or services that may be of interest to you.

amarteskincare.com may include links to websites that are owned or operated by third parties. Please note that this Privacy Policy does not cover the practices of those websites. We encourage you to review their privacy policies to understand how they collect and use information from visitors to their websites.

Children 13 Years of Age and Younger

amarteskincare.com is for adult use. amarteskincare.com does not wish to collect personal information from children under the age of 13. Children under the age of 13 must have consent from a parent or legal guardian. Consent must be provided to us before providing any information on amarteskincare.com.

If you are the parent or legal guardian of a child under the age of 13 and you believe your child has provided personal information to amarteskincare.com that you would like removed, please contact us.

This policy is designed to protect children. Federal law requires that we take special steps to safeguard children's privacy. For more information about this federal law and about children's privacy, click here.

Information Use

The information collected on amarteskincare.com may be used to place product orders, respond to email questions, or to communicate with you about product offers or promotions. One way we communicate is via email. You may sign up for e-mail by providing your e-mail address through our site services.

Information Disclosure, Sharing and Security

In order to comply with applicable laws, regulations, governmental requests, or when we believe in good faith that the law requires such disclosure, we may disclose the information we collect about you to third parties. We may also disclose such information to verify or enforce compliance with our Policies, to process and fill your order, reduce credit risk, protect against fraud, and protect against misuse or unauthorized use of amarteskincare.com

We may share the information collected at amarteskincare.com with agents or contractors who provide support for our internal operations. Such entities may receive personally identifiable information to allow them to perform their duties, but they may not use that information for any other purpose.

We may share non-identifying and aggregate information collected on amarteskincare.com with third parties. If you do not wish to share the non-identifying and aggregate information we collect, please contact us.

Protecting Your Information

amarteskincare.com understands that our customers trust us to protect their personal information. We work to protect your personal information and credit card details when you shop with us online by maintaining physical, electronic and procedural safeguards to protect your personal information.

For example, we use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception.

  • We never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes.
  • We urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail.
  • To ensure the security of your personal information, always provide your information over a secure connection.

Despite all of our efforts, please be aware that there is always a risk that third parties may unlawfully intercept transmissions. As a result, we cannot ensure the security of any information you transmit. You transmit all information at your own risk.

Public Forums

Please remember that any information you choose to disclose in open format such as user-generated areas of our website, Facebook, Twitter, or any other social media outlet, becomes public information. Always exercise caution when disclosing information on any public forums. We consider all information that you voluntarily disclose on any public site to be public, not personal, information.

Opting Out

If you would like to discontinue receiving promotions, updates or special offers, you may send amarteskincare.com an e-mail requesting to opt out of amarteskincare.com e-mail promotions, updates and special offers.

Questions About This Policy

If you have any questions about this Privacy Policy, or the content or practices of our website, you can contact Amarte directly at:

Amarte USA Legal Department
1 Sansome Street, Suite 3500
San Francisco, CA 94104
Attention: Corporate Counsel

This online Privacy Policy was last updated October 15, 2012.

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