Frequently Asked Questions

Posted: Aug/19/2015

  1. 3.8% retinol seems to be a really high percentage. I’ve never seen or heard of a product with anywhere near this much retinol. Is it real?
  2. Aqua Lotion is so light - how well does it moisturize?
  3. Are customs fees included in my order total?
  4. Are Ultra Veil Sunscreen and Natural Finish BB Cream fully compatible?
  5. At which point will Amarte charge my credit card for my order?
  6. Can Aqua Veil Hydrator be used alone?
  7. Can Daily Wonder Cleansing Foam be used on other skin areas besides the face?
  8. Can Eyeconic be used in places other than the eye contour and lip areas?
  9. Can HydroLift Cream and Wonder Cream be used at the same time?
  10. Can Overnight Express Therapy be used in place of my current moisturizer?
  11. Can you really sleep with BB Cream on?
  12. Do I always need to re-apply sunscreen every two hours?
  13. Do the extracts in Ultra Veil help prevent skin cancer?
  14. Do you have any tips for using Daily Wonder Cleansing Foam on combination skin?
  15. Do you recommend wearing sunscreen under makeup?
  16. Does Amarte charge sales tax?
  17. Does Aqua Veil Hydrator really release droplets of pure water?
  18. Does Ultra Veil cause a grey discoloration when applied to those with darker skin?
  19. ExfoliPowder’s summer fruit fragrance is delightfully fresh. What are the component fragrance essences?
  20. Eyeconic has a very pleasant and unique mild fragrance – ginkgo spice. Is it natural?
  21. How can I be certain that the 1.0% retinol in this product is active and will stay that way?
  22. How can I cancel my order?
  23. How can I track my order?
  24. How do I change an item in my order?
  25. How do I change payment information on my order?
  26. How do I check the status of my order?
  27. How do I know my credit card information is protected on your site?
  28. How do I know which Natural Finish BB Cream tint is right for me?
  29. How do I receive authorization for a return?
  30. How do I unsubscribe from Amarte emails?
  31. How is Ultra Veil's 40 minute water resistance claim verified?
  32. How is Ultra Veil's SPF 50+ value determined?
  33. How long will it take for my order to arrive once it's shipped?
  34. How much BB Cream is required for optimal facial coverage?
  35. How much Daily ExfoliPowder should I use? How do I control flow of powder from the container?
  36. How will I know when my order has been shipped?
  37. HydroLift is rich in retinol. I’ve tried retinol products from other companies and they either irritated my skin or didn’t work. What about HydroLift?
  38. I didn't receive a full refund on my return. Why?
  39. I previously ordered a product from Amarte, but can no longer find that product on the website. Is it still available?
  40. I received an email stating that there was an "address problem" with my order. What does this mean?
  41. I’ve heard that high concentrations of retinol are always irritating. Yet Eyeconic has 3.8% retinol and can safely be used twice daily. What is the secret?
  42. In what sequence should I use Amarte skin care products?
  43. Is it true that a key moisturizing ingredient comes from high-tech processing of natural mushroom material?
  44. Is the retinol in Eyeconic Eye Cream safe enough to use on the upper eyelid area?
  45. Is the yellow color of Ultra Veil fluid natural or artificial?
  46. Is there anything special about the beading water used in Aqua Veil Hydrator?
  47. New sunscreen ingredients may be approved by the US FDA soon. Will Ultra Veil be as cosmetically elegant and effective as future products containing these yet-to-be FDA approved ingredients?
  48. Rice versus corn versus other seed-based exfoliants. Which seed serves as the best base for exfoliant powders?
  49. The container size for HydroLift is much larger than other retinol creams on the market. Is this just a better value or is something else going on?
  50. The ingredient list for Wonder Cream says it contains sulfur. I know sulfur is great for the skin but it usually smells unpleasant. What happened here?
  51. This product doesn’t feel gritty like other exfoliant powders. Does the smoothness of this product indicate that it won’t work as well as others?
  52. This product seems so fresh and light. Does it really contain lots of arbutin for brightening along with 1% retinol?
  53. Ultra Veil is Broad Spectrum rated. What does that mean?
  54. Ultra Veil is considered Broad Spectrum. What is the science behind this determination and classification?
  55. What are Amarte’s international shipping options and prices?
  56. What are some of the differences between HydroLift Cream and Wonder Cream?
  57. What are some of the differences between Wonder Cream and HydroLift Cream?
  58. What are the benefits of epidermal growth factor? Is it able to penetrate the skin deep enough to provide benefits?
  59. What are the functions of the plant extracts in Aqua Mist?
  60. What are the main differences between Aqua Cream and Aqua Lotion?
  61. What does SPF 50+ mean? Why isn't there an exact number?
  62. What if I don't receive a Shipment Confirmation?
  63. What if I don't receive an Order Confirmation?
  64. What if I gave the wrong shipping address?
  65. What is Amarte’s return policy?
  66. What is bio-peptide SC – I’ve never seen it in other skin care products?
  67. What is the best interval for Overnight Express Therapy application?
  68. What is the difference between Aqua Veil Hydrator and Aqua Veil Pure Hydration Serum?
  69. What is the meaning of Aqua Veil?
  70. What makes ExfoliPowder so different from other exfoliant cleansers? Why is it called a Wonder Wash?
  71. What makes Natural Finish BB Cream coverage so special?
  72. What role does sulfur play in the effectiveness of Daily Wonder Cleansing Foam?
  73. What size is each product in the Heart & Seoul Collection?
  74. Where does the name HydroLift come from?
  75. Who is the Amarte Heart & Seoul Collection “right” for?
  76. Why are there only two shades of Amarte BB Cream?
  77. Why are there six plant extracts in Ultra Veil?
  78. Why did you name this product Wonder Cream?
  79. Why do Korean actresses say Natural Finish BB Cream is the leading BB Cream?
  80. Why is Daily Wonder Cleansing Foam so concentrated?
  81. Why is Daily Wonder Cleansing Foam so rich in allantoin?
  82. Why is HydroLift Cream packaged in an airless pump instead of a jar like so many other luxury skin care products?
  83. Why is the Amarte Heart & Seoul Collection such a great value?
  84. Why is Wonder Cream packaged in an airless-pump instead of a jar like so many other ‘luxury’ skin care products?
  85. Why isn't my campaign code working?
  86. Will Amarte incorporate any sunscreen ingredients awaiting FDA approval into Ultra Veil once approved?
  87. Will Amarte ship internationally?
  88. Will the Heart & Seoul Collection be a permanent feature of the Amarte skin care product line?
  89. Wonder Cream is rich in retinol. I’ve tried retinol products from other companies and they either irritated my skin or didn’t work. What about Wonder Cream?

3.8% retinol seems to be a really high percentage. I’ve never seen or heard of a product with anywhere near this much retinol. Is it real?

Eyeconic™ Eye Cream actually does contain 3.8% retinol and is the first product in North America to offer this retinol potency - all contained in a gentle, effective and ultra-elegant formulation that delivers incomparable results.

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Aqua Lotion is so light - how well does it moisturize?

Aqua Lotion relies on the latest emollient ingredients and technologies to deliver antioxidant brightening with rapid, complete absorption, a sophisticated, elegant feel, and intense, durable moisturization.

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Are customs fees included in my order total?

International customers are responsible for all duties, taxes and customs charges, as determined by each country, which are associated with their purchase. Please check with your local postal carrier regarding these charges prior to ordering. Shipping and handling fees on refused packages are non-refundable.

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Are Ultra Veil Sunscreen and Natural Finish BB Cream fully compatible?

Ultra Veil and Natural Finish BB go very well together. Ultra Veil works exceptionally well under Natural Finish BB Cream for extra protection. The two products also provide a harmonious look when applied individually to adjacent/contiguous areas.

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At which point will Amarte charge my credit card for my order?

Amarte charges your credit card at the time your order is placed.

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Can Aqua Veil Hydrator be used alone?

Aqua Veil® Hydrator can be thought of as a combination of skin toner and serum. As such, for most skin types it is best paired with a moisturizer to ensure optimal moisturization. Thus Aqua Veil’s best place is after cleansing and before moisturizers, sun protection and color cosmetics.

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Can Daily Wonder Cleansing Foam be used on other skin areas besides the face?

Yes, Daily Wonder® Cleansing Foam can be used on any skin surface. Some have found it very beneficial for thorough but gentle underarm cleansing. Daily Wonder® Cleansing Foam’s unique properties have a unique capability of facilitating optimal management of odor-free cleansing in this delicate and sometimes troublesome area.

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Can Eyeconic be used in places other than the eye contour and lip areas?

Eyeconic™ can certainly be used anywhere on the face. This precious formula is probably best reserved, however, for area requiring extra care and attention.

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Can HydroLift Cream and Wonder Cream be used at the same time?

HydroLift Cream and Wonder Cream are completely compatible. They can be used at the same time or at different times of the day as part of your skin care regimen. For example, Dr. Kraffert likes to use Aqua Veil Hydrator, HydroLift Cream and Ultra Veil (Amarte's soon to be released SPF) in the morning then Aqua Veil Hydrator and Wonder Cream in the evening.

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Can Overnight Express Therapy be used in place of my current moisturizer?

Overnight Express Therapy is designed to be applied as the final skin care step before bed. It performs best when applied after moisturizers but it can be used in place of them if desired.

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Can you really sleep with BB Cream on?

Yes, Natural Finish™ BB Cream has great staying power. Don’t be surprised to find that you still look great in the morning - even if you happen to fall asleep without cleansing and re-moisturizing. Natural Finish™ BB Cream doesn’t block pores, cause irritation or otherwise damage skin. Unlike typical ‘makeup foundations’,Natural Finish™ BB Cream contains only natural pigments in a state-of-the-art protective moisturizing base and does not create the sort of skin problems seen with foundations such as keratin debris buildup and comedone formation.

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Do I always need to re-apply sunscreen every two hours?

Two hour reapplication guidance is FDA mandated language for every sunscreen label including Ultra Veil's. To opt out of this rule, companies must submit to FDA data proving a longer duration of protection and request an altered label. This is an expensive and impractical endeavor; approval, if it comes at all, is often greatly delayed.

Ultra Veil maintains its SPF rating (which is the highest recognized by the FDA) after 40 minutes in a water bath. It provides SPF protection that lasts well beyond two hours in most circumstances and, for non-strenuous circumstances associated with most lifestyles, Ultra Veil provides SPF protection that lasts all day. Ultra Veil should be reapplied as needed. Because it is water resistant for more than 40 minutes, reapplication at that frequency during prolonged periods of swimming or heavy perspiration is recommended.

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Do the extracts in Ultra Veil help prevent skin cancer?

No. The plant extracts in Ultra Veil have not been shown to prevent skin cancer. It is interesting to note, however, that four extracts in Ultra Veil (Phellinus linteus, Scutellaria baicalensis, Thymus serpyllum, andAspalathus linearis) are considered to have possible anti-cancer properties. Even more intriguing, data from a 2007 Korean university study suggests that Scutellaria baicalensis may have the potential to inhibit development of skin cancer. Nevertheless, there is no concrete clinical evidence at this time that the extracts in Ultra Veil prevent skin cancer and Amarte does not make this claim. While this concept is an intriguing theoretical possibility, Amarte wishes to be perfectly clear in stating that the extracts in Ultra Veil have not been clinically proven to prevent skin cancer and are not intended to further reduce the risk of skin cancer that users can reasonably expect when applying Ultra Veil per FDA guidelines.

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Do you have any tips for using Daily Wonder Cleansing Foam on combination skin?

Daily Wonder® Cleansing Foam is remarkable in its ability to remove heavy oil buildup from the skin without causing dryness. For some, lathering on the palms, washing the face thoroughly and rinsing is perfect. For those with very oily skin or those with combination skin, the initial cleansing cycle can release deeper ‘locked in’ oil and debris that can be removed by a lighter application of foam cleansing of oilier areas.

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Do you recommend wearing sunscreen under makeup?

Yes.

Until now, placing an application of sunscreen under makeup was a chore that had the potential to interfere with the overall aesthetic of makeup application. No longer. Ultra Veil goes on quick and easy leaving an attractive dry matte look that 'plays well' with virtually all makeup products including BB cream, standard foundation, and mineral powder products. Electing to place Ultra Veil under makeup provides more consistent and complete sun protection regardless of the sheerness of the overlying makeup application.

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Does Amarte charge sales tax?

Amarte does not collect sales tax on orders to addresses outside of California. A 7.5% sales tax will be applied to all orders for California residents.

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Does Aqua Veil Hydrator really release droplets of pure water?

Yes, Aqua Veil®actually releases water droplets as it is rubbed into the skin – a first in skin care technology. To see this for yourself, simply place a small amount on the back of your hand and gently massage in a small circle for 30 to 60 seconds. Water droplets will magically appear.

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Does Ultra Veil cause a grey discoloration when applied to those with darker skin?

Ultra Veil has been tested on the forearms of people with Fitzpatrick Type VI skin.  It does not produce visible residue, opacification, or tonal change.

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ExfoliPowder’s summer fruit fragrance is delightfully fresh. What are the component fragrance essences?

ExfoliPowder's fragrance is a Seoul original and something unique and new in America. The component fragrance essences are peach, berry fruits, rose, lily, and orange blossom.

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Eyeconic has a very pleasant and unique mild fragrance – ginkgo spice. Is it natural?

The fragrance of Eyeconic™ Eye Cream is the result of its component ingredients. It is 100% natural. Being the result of natural ingredients and extracts, the nuances of this scent vary slightly from batch to batch.

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How can I be certain that the 1.0% retinol in this product is active and will stay that way?

The retinol in Wonder Cream® is carefully selected for quality and specially processed to ensure stability within the Wonder Cream® formulation. The special proprietary formulation also promotes deep absorption without irritation. Also, Wonder Cream® is preserved in an attractive airless pump container - shielded from retinol's enemies - oxygen and light.

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How can I cancel my order?

If your order has not yet shipped, you may cancel your order by contacting Customer Service via email or phone.

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How can I track my order?

For all shipments you will receive an email once the order is shipped that includes a URL where you can track your shipment. Alternatively you may contact Customer Service via email or call (415) 800-4453.

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How do I change an item in my order?

If your order has not already shipped, you may contact Customer Service via email or phone to add or remove products from your order.

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How do I change payment information on my order?

If your order has not yet shipped, you may update your credit card information by contacting via phone.

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How do I check the status of my order?

You may check the status of your order by call us at +1 (415) 613-7570 Monday through Friday 8:30 a.m. - 5:00 p.m. (Pacific Time).

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How do I know my credit card information is protected on your site?

Amarté takes your security seriously and goes above and beyond to protect your information. Your credit card information is transmitted through a highly secure SSL connection, which cannot be intercepted. Once in Amarté’s system your credit card information is encrypted, meaning no one has access to that information at any time. Amarté’s system undergoes a strict quarterly security audit to ensure PCI/DSS compliance.

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How do I know which Natural Finish BB Cream tint is right for me?

The Heart & Seoul Collection contains two gift sizes of Natural Finish BB Cream in both Light and Natural tints. Each Natural Finish BB Cream tint provides smooth color matching and attractive results over a wide range of skin tones and shades. Those with lighter skin types might try Natural Finish BB Cream Light Tint first and those with darker skin might start with Natural Finish BB Cream Natural Tint. For some people with particularly dark skin, a darker shade might be preferred. Amarte Skin Care is actively developing and testing darker shades to expand its ability to serve the international BB Cream market and provide unrivaled BB Cream products to a broader array of skin types.

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How do I receive authorization for a return?

Return pre-authorization is required. To obtain pre-authorization or inquire about a return, please contact Customer Service.

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How do I unsubscribe from Amarte emails?

If you would like to unsubscribe from Amarte; email lists and stop receiving promotional emails, you may unsubscribe by contacting Customer Service via email or phone.

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How is Ultra Veil's 40 minute water resistance claim verified?

The water-resistance component of Ultra Veil's SPF testing consisted of alternating water-immersion and drying procedures performed by an independent laboratory on ten human subjects.  Per FDA guidelines, the water-immersion procedure begins at least 15 minutes after sunscreen application and immediately after obtaining an initial SPF reading.  Subjects are immersed in water to cover the test area for 20 minutes.  Immersion is followed by a 15-minute drying period. Then subjects are immersed again for 20 minutes followed by another 15-minute drying period.  After these two sequential 20 minute immersions, repeat SPF testing is performed. This sequence must be performed to substantiate a “water-resistant (40 minutes)” claim and the SPF result on the product label must be from test results taken after water immersion.  Ultra Veil's SPF 50+ water resistant (40 minutes) label reflects the results of these tests.

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How is Ultra Veil's SPF 50+ value determined?

Ultra Veil's SPF determination is based on human testing as mandated by the FDA.  For the record, Amarte is cruelty free and never performs animal testing.  Ultra Veil was tested at an independent laboratory on ten subjects (nine women and one man) with Fitzpatrick Skin Types II and III.  Every human subject on which Ultra Veil was tested demonstrated at least an SPF 50 rating both initially and after 40 minutes of water immersion.

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How long will it take for my order to arrive once it's shipped?

Delivery time will depend upon the shipping method. With all shipping methods you will receive a Shipment Confirmation email that includes tracking information. You may also contact Customer Service via email or phone.

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How much BB Cream is required for optimal facial coverage?

The optimal amount of BB Cream varies from person to person but most people find that one pump from the attractive airless pump container is just right for a great look. The small amount needed means that Natural Finish™ BB Cream lasts a long time and is packaged in an airless pump to ensure that every application is as fresh and effective as the first.

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How much Daily ExfoliPowder should I use? How do I control flow of powder from the container?

A first in the exfoliant cleanser world, Amarté's ExfoliPowder® actually meters a proper amount of product with each tip of the open container. No longer is it necessary to carefully tip the container to get enough cleanser without spillage or waste. ExfoliPowder's metered dose container is another user-friendly Amarte skin care innovation.

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How will I know when my order has been shipped?

Amarté will email a Shipment Confirmation that details your order and shipment date.

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HydroLift is rich in retinol. I’ve tried retinol products from other companies and they either irritated my skin or didn’t work. What about HydroLift?

While other products may be ineffective due to low levels of active retinol or irritating due to suboptimal formulation, HydroLift® is different. HydroLift® contains 0.6% retinol - a high level by any measure. The retinol in HydroLift® is formulated for delivery in an effective and exceedingly gentle way. To be effective, intact retinol must be delivered to retinoid receptors deep within the skin. Because retinol can be easily degraded by oxygen and light, HydroLift® is packaged in an attractive opaque airless-pump container that prevents oxidation and photo-degradation. HydroLift® delivers retinol using a proprietary micro-encapsulation technology for production of nanometer-sized coated retinol spheres which are exceedingly gentle and able to deliver stabilized retinol deep within the skin. HydroLift® combines this gentle delivery system in symphony with other calming and nurturing ActivElements® and ActivExtracts® for a skin care experience unlike any other.

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I didn't receive a full refund on my return. Why?

While the full price of your item is credited back to you when Amarté receives your return, please be aware that Amarté items are not eligible for refunds on upgraded shipping selections made at the discretion of the customer. A $15 service charge will be applied to any package that is refused. Please see the Shipping page for more additional information.

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I previously ordered a product from Amarte, but can no longer find that product on the website. Is it still available?

If you cannot locate a previously ordered item, it may have been discontinued, repackaged, renamed, or replaced. Please contact Customer Service via email or phone for further information.

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I received an email stating that there was an "address problem" with my order. What does this mean?

Address problems may refer to a variety of situations. Please contact Customer Service via email or phone to resolve the situation.

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I’ve heard that high concentrations of retinol are always irritating. Yet Eyeconic has 3.8% retinol and can safely be used twice daily. What is the secret?

Well, yes, there are several secrets involved in creating such a revolutionary product....and if we share them with the world, then…, well…, they would no longer be secrets. Suffice it to say that extensive research, development, refinement and creative energy are behind every drop of this incredible product. Amarté's proprietary retinol delivery technology and formulational expertise are the two key developmental attributes that account for the effectiveness, tolerability and incredible aesthetic results associated Eyeconic which can safely be used with a low potential for irritation twice daily.

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In what sequence should I use Amarte skin care products?

The twice daily Heart & Seoul Amarte Regimen begins with Daily Wonder Cleansing Foam, then moves on to Aqua Veil Hydrator, HydroLift Cream and Eyeconic Eye Cream. Natural Finish BB Cream is the final step in the morning and whenever a refined but natural look is desired.

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Is it true that a key moisturizing ingredient comes from high-tech processing of natural mushroom material?

Yes, Schizophyllan (mushroom β-glucan) is a highly purified ActivExtract® of cultivated mushroom that serves as a key emollient of Wonder Cream®. This unique emollient actively enhances immunity and shields skin from inflammatory triggers, irritation, environmental toxins, and damage from UV exposure. Mushroom β-glucan is a natural moisturizing ingredient derived from natural mushrooms that was developed by Korean scientists. It is an expensive ingredient and is not widely used globally in skin care formulations at this time.

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Is the retinol in Eyeconic Eye Cream safe enough to use on the upper eyelid area?

Retinoids, including retinol, tend to be skin irritants. Upper eyelid skin is very thin and as a result is particularly prone to irritant dermatitis. The most common cause of eyelid dermatitis is application of skin care products - including those containing retinoids, alpha-hydroxy acids and other potentially irritating ingredients. In addition to irritancy concerns, it is difficult to obtain meaningful cosmetic benefit from retinoid application to the upper lids because of the delicate and elastic nature of this skin as well as the fact that it is only viewed when the eyes are closed. Retinoid application is thus generally encouraged all around the eyes except on the upper lids. For most manufacturers, this is one of the 'unwritten rules' of eye cream application. Amarte retinol formulations, however, are so sophisticated and mild that irritation of even delicate upper eyelid skin is unlikely. If you wish to apply Amarte retinol containing formulations to the upper eyelids, please do. Board certified dermatologist Craig Kraffert, MD personally enjoys applying Eyeconic Eye Cream to his upper eyelids at least once daily.

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Is the yellow color of Ultra Veil fluid natural or artificial?

Ultra Veil fluid's interesting yellow color is 100% natural and harmonizes with the outer box color.  Ultra Veil absorbs completely, of course, producing no perceptible color shift or opacity even on the darkest skin types.

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Is there anything special about the beading water used in Aqua Veil Hydrator?

All Amarté products utilize water derived from a protected spring located within a Korean nature preserve. This natural source has an optimal mineral mix for skin care. The naturally pure spring water is passed through potent magnetic fields in the belief that such magnetism may promote better formulational properties. It is not scientifically clear if this process further improves the properties of water from this exceptional natural source. The scientists and formulators at Amarté Korea, however, believe there is a positive difference in the aesthetic properties of Amarté skin care products as a result of formulating with spring water enhanced in this way. Their opinion is based on side to side laboratory testing of otherwise identical products.

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New sunscreen ingredients may be approved by the US FDA soon. Will Ultra Veil be as cosmetically elegant and effective as future products containing these yet-to-be FDA approved ingredients?

Amarte prides itself in creating the most elegant and effective products and we believe that Ultra Veil has set a durable standard for sunscreen elegance and efficacy.  In our pre-launch testing of Ultra Veil, we performed a small head to head comparison with the leading grey-market French Broad Spectrum SPF 50+ sunscreen containing a patented non-US ingredient.  Ultra Veil was judged by all participants to be functionally and aesthetically superior to this famous 'leading' French product.  While these are not scientific study results, they suggest that Ultra Veil will remain one of the very best sunscreens available even as products containing yet-to-be-FDA-approved sunscreen ingredients come to market.  After all, Ultra Veil has set the bar for sunscreen function and elegance extremely high by all objective measures.

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Rice versus corn versus other seed-based exfoliants. Which seed serves as the best base for exfoliant powders?

Today, some leading exfoliant cleansers rely on rice seed for physical exfoliation effects. Amarté has extensively researched the various plant seeds amenable to use in physical exfoliant compounds and decided on a different novel formulation that incorporates corn seed along with other ancillary plant seed derivatives. The result is a more effective and gentle product - a difference that customers will notice and appreciate.

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The container size for HydroLift is much larger than other retinol creams on the market. Is this just a better value or is something else going on?

This is a great question. Amarté products utilize the absolute highest quality ingredients available at concentrations chosen for maximum cosmetic and rejuvenative benefits. Thus Amarté products tend to be more expensive to produce - gram for gram – than other luxury skin care products. Amarté 's airless-pump containers are also among the most expensive in the industry. Nevertheless, Amarté believes a big part of a real luxury skin care experience is the comfort that comes from knowing that an Amarté product purchase is one that will endure longer than might be expected. While this sort of generosity can be challenging for any company, Amarté believes it is the best way to love our customers.

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The ingredient list for Wonder Cream says it contains sulfur. I know sulfur is great for the skin but it usually smells unpleasant. What happened here?

Amarté has extensively researched the application of sulfur to skin care products and has developed a way to purify and formulate with sulfur that avoids the scent found in less sophisticated products while enhancing bio-availability for skin benefits.

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This product doesn’t feel gritty like other exfoliant powders. Does the smoothness of this product indicate that it won’t work as well as others?

Actually, Daily ExfoliPowder® typically works as well as or better than other exfoliant cleansers. One thing ExfoliPowder® doesn't do is irritate and inflame the skin from excessive abrasive effects. This is in keeping with the Korean philosophy of respecting skin integrity through calm and gentle treatment. Cleansing with ExfoliPowder® involves the experience of smooth and creamy lather combined with a great light scent. The interesting part, however, is what happens after the skin is rinsed and dried. The skin feels smooth, supple and definitely 'polished'. It also looks great and doesn’t become inflamed from the experience.

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This product seems so fresh and light. Does it really contain lots of arbutin for brightening along with 1% retinol?

Yes, Aqua Cream®  demonstrates a rare mastery of skin care formulation technology and skill.  It is, at the same time, profoundly moisturizing, pleasantly light, and intensely brightening with arbutin richness and 1% retinol.

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Ultra Veil is Broad Spectrum rated. What does that mean?

SPF values relate mainly to the ability of products to block UVB, not UVA.  To be classified as broad spectrum, at least 10% of a sunscreen's total ultraviolet light (UV) screening must occur within the UVA spectrum - at or above the 'critical' 370 nanometer UV wavelength.  A Broad Spectrum rating indicates that a product provides UVA screening benefits proportional to the UVB-linked SPF rating.

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Ultra Veil is considered Broad Spectrum. What is the science behind this determination and classification?

Ultra Veil's broad spectrum classification has been confirmed by performing the critical wavelength test as mandated by the FDA.  This test is performed in vitro by a private laboratory with the Labsphere UVA/UVB Sample Analyzer, Model UV-2000S with a xenon flash lamp.  During the test, the absorbance of a thin film of Ultra Veil is integrated (summed) from 290 nm across the UV wavelengths until the sum reaches 90% of Ultra Veil's total absorbance in the ultraviolet region (290-400 nm). The wavelength at which the summed absorbance reaches 90% of total absorbance is defined as the 'critical wavelength' and is considered to be a measure of the breadth of sunscreen protection. Ultra Veil is classified as 'broad spectrum' because it has a critical wavelength of at least 370 nm and thus a significant part of its ultraviolet absorbance is in the UVA band.

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What are Amarte’s international shipping options and prices?

Amarte offers free shipping worldwide on purchases of $200 or more. For smaller orders, Amarte offers flat-rate shipping fees for international customers, which means your shipping costs will remain the same low rate, regardless of the size or weight of your order.

Please see our Shipping page for more information.

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What are some of the differences between HydroLift Cream and Wonder Cream?

HydroLift® and Wonder Cream® have much in common as they both deliver an exceptional skin moisturization and rejuvenation experience. They also differ in certain ways. HydroLift® is a somewhat simpler formulation than Wonder Cream® . While HydroLift® relies on Argan and Macadamia nut oils for much of its moisturization properties, Wonder Cream® uses a highly purified ActivExtract® of cultivated mushroom invented in Korea (Schizophyllan - mushroom β-glucan) for moisturization. This novel ingredient also enhances immunity and shields skin from inflammatory triggers, irritation, environmental toxins, and damage from UV exposure. Wonder Cream® also incorporates sulfur for its wide range of therapeutic benefits as well as bio-peptide SC, an ActivExtract® developed in Korea that helps preserve structural integrity and collagen balance within the skin. Wonder Cream® also contains an amazing 1.0% retinol which is delivered as effortlessly and gently as its sister product, HydroLift® Cream.

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What are some of the differences between Wonder Cream and HydroLift Cream?

HydroLift® Cream and Wonder Cream® have much in common as they both deliver an exceptional skin moisturization and rejuvenation experience. They also differ in certain ways. HydroLift® Cream is a somewhat simpler formulation than Wonder Cream®. While HydroLift® Cream relies on Argan and Macadamia nut oils for much of its moisturization properties, Wonder Cream® uses a highly purified ActivExtract of cultivated mushroom invented in Korea (Schizophyllan - mushroom β-glucan) for much of its moisturizating properties. This novel natural ingredient also enhances immunity and shields skin from inflammatory triggers, irritation, environmental toxins, and damage from UV exposure. Wonder Cream® also differs in its incorporation of sulfur for its wide range of therapeutic benefits as well as bio-peptide SC, an ActivExtract® developed in Korea that helps preserve structural integrity and collagen balance within the skin. Wonder Cream® also contains an amazing 1.0% retinol which is delivered as effortlessly and gently as its sister product, HydroLift® Cream.

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What are the benefits of epidermal growth factor? Is it able to penetrate the skin deep enough to provide benefits?

Epidermal Growth Factor (Human Oligopetide-1) is a small polypeptide of 53 amino acids that serves as a cytokine to stimulate epidermal cell growth and proliferation. Amarté encapsulates EGF in uniformly small 2-nanometer microspheres. This uniformly small particle size promotes deep absorption while encapsulation ensures EGF is delivered with optimal bio-active potential.

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What are the functions of the plant extracts in Aqua Mist?

Aqua Mist Toner contains six carefully selected plant extracts.  These are included for their antioxidant and brightening properties.  Additionally, some of these extracts such as prickly pear cactus (Opuntia ficus-indica) have unique calming effects which are particularly useful early in the skin care regimen when toners are typically applied.  

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What are the main differences between Aqua Cream and Aqua Lotion?

Both Aqua Cream and Aqua Lotion function as brightening moisturizers and provide exceptionally light and pleasant application experiences.  Both absorb in seconds leaving a fresh moist feel that is never sticky, oily or heavy.  Aqua Cream contains 1% retinol yet is gentle enough to use twice daily.  Although high percentages of retinol may tend to impart a stickiness, Aqua Cream's sophisticated light formulation remains soft, smooth, and absorptive.  Aqua Lotion is retinol-free and even lighter in texture and feel than Aqua Cream.  Aqua Lotion is ideal for a.m. use, particularly for those with oily and blemish-prone skin.

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What does SPF 50+ mean? Why isn't there an exact number?

The US FDA has instructed that sunscreens with SPF values greater than 50 be labeled SPF 50+ rather than with an actual SPF number.  The FDA reasons that the real-world differences in protection from products with SPF's higher than 50 are negligible.   There is a concern that promoting the display of defined SPF numbers over 50 may result in misleading marketing messages and not be in the best interest of consumers.  Ultra Veil’s human-tested SPF value is significantly higher than 50 but, in keeping with the FDA's wishes, Ultra Veil's label only lists SPF 50+.

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What if I don't receive a Shipment Confirmation?

If you don't recieve a shipping confirmation email, please check your spam folder, or contact Customer Service via email or phone.

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What if I don't receive an Order Confirmation?

If you don't recieve an order confirmation email, please check your spam folder then contact Customer Service via email or phone.

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What if I gave the wrong shipping address?

Amarte offers a shipment interception service for packages shipped via UPS Ground and UPS 2 Day. This service enables you to change the shipping address once the shipment is enroute. This service is $11. To update your shipping address, please contact Customer Service.

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What is Amarte’s return policy?

At Amarte, we strive to create products that consumers love. As part of our commitment to excellence, we offer a free no-risk return policy on all domestic orders placed on our Website. If you are not completely satisfied with any Amarte product for any reason you may return it free at any time for a full refund*.

*Certain conditions apply.

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What is bio-peptide SC – I’ve never seen it in other skin care products?

Bio-peptide SC (Saccharomyces/Selenium Ferment) is a selenium containing peptide complex that inhibits skin matrix metalloproteinases (MMPs). MMP inhibition prevents collagen degradation and dermal matrix breakdown and results in potent anti-aging effects. Bio-peptide SC represents another novel cutting-edge Korean skin care innovation.

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What is the best interval for Overnight Express Therapy application?

Overnight Express Therapy is designed to be applied every night.

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What is the difference between Aqua Veil Hydrator and Aqua Veil Pure Hydration Serum?

Aqua Veil Hydrator and Aqua Veil Pure Hydration Serum are similar in most respects but, at the same time, quite different.  How can that be?  These two products have almost identical formulas and are subject to virtually identical formulation protocols.  Amarte's protocols are quite extensive and time consuming in order to allow the best properties of extracts to fully mature for best expression within Amarte skin care products.  Aqua Veil is one of the first products introduced to America by Amarte and one of the most delicate skin care formulas produced worldwide.  Although the formulations are virtually identical, Aqua Veil Hydrator is packaged in an airless pump whereas Aqua Veil Pure Hydration Serum is packaged in a tube.  Aqua Veil dispensed from airless pump containers has a heavier texture and release its abundant water onto the skin surface more slowly.  Aqua Veil dispensed from a tube has more abundant and rapid release of free water.  Water within Aqua Veil materializes as tiny beads and droplets on the skin.  This dew-like water property is referred to in East Asia as 'magic water'.  With Aqua Veil, Amarte has created a delicate formula that is directly influenced by container type.  Some prefer a heavier hydrator in an airless pump container while others prefer a lighter pure hydration serum in a tube.  Either way, the Aqua Veil experience is incredible.

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What is the meaning of Aqua Veil?

Aqua Veil® produces a protective layer or ‘veil’ on the skin while giving off droplets of refreshingly pure H2O. Aqua Veil® is living proof that skin moisturization and oiliness are two separate matters.

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What makes ExfoliPowder so different from other exfoliant cleansers? Why is it called a Wonder Wash?

ExfoliPowder® is an amazing product. It is a Wonder Wash® that, while powdered, doesn't really feel like a physical exfoliator during the cleansing experience. This Wonder Wash® lathers up into a rich smooth foam that cleanses thoroughly and gently. Often times it's only after cleansing that people realize how smooth, supple and polished the product has left them.

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What makes Natural Finish BB Cream coverage so special?

The sheerness and fineness of the formulation and color is simply unsurpassed. This BB Cream is able to produce a virtually flawless and completely natural look with its smooth, light and invisible corrective properties. Natural Finish™ BB Cream is the new standard that defines the pinnacle of BB Cream complexion capability for the modern era.

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What role does sulfur play in the effectiveness of Daily Wonder Cleansing Foam?

Sulfur is an ActivElement® within Daily Wonder® Cleansing Foam that facilitates gentle exfoliation during cleansing. Sulfur possesses calming and antibiotic properties that work within the foam to help keep the skin super clean and gently refreshed.

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What size is each product in the Heart & Seoul Collection?

The Heart & Seoul Collection consists of these products, which are the same size as if you were to buy them individually -- a great value.

  • Daily Wonder® Cleansing Foam (150 ml - 5.1 fl oz)
  • Aqua Veil® Hydrator (100 ml - 3.4 fl oz)
  • HydroLift® Cream (80 ml - 2.7 fl oz)
  • Eyeconic® Eye Cream (20 ml - 0.7 fl oz)

The Collection also includes two generous 10 ml samples of Amarte's versatile shades of Natural Finish™ BB Cream.

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Where does the name HydroLift come from?

The HydroLift® name refers to two the concepts of hydration and elevation. The concept of hydration is clear and simple – and performed superbly by this product. The concept of elevation or lift is a bit more complex. This product provides a nicer looking complexion while aiding in skin rejuvenation and protection. This is psychologically lifting. Also, this product can result in a noticeable physical lift of the skin when utilized in the Amarté Korea facial massage regimen.

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Who is the Amarte Heart & Seoul Collection “right” for?

The beauty of Amarte’s Heart & Seoul Collection is that it’s a delightful fit for just about everybody. Amarte skin care products are gentle and effective for virtually every skin type – dry, combination, oily – sensitive, acne-prone, rosacea-prone. The beauty of these excellent skin care products is their ability to deliver superb results in a multitude of unique skin environments. « back to list

Why are there only two shades of Amarte BB Cream?

Sometimes too many choices can cause confusion. Amarte’s two current shades of BB Cream – light and natural - provide a great match for most people in both the United States and Korea. Other shades are being actively considered for future launch.

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Why are there six plant extracts in Ultra Veil?

The six plant extracts in Ultra Veil have been included with the intent of creating a uniquely beneficial and protective product.  The generally recognized properties of each extract are summarized on the ingredient hyperlinks present on the Ultra Veil Ingredients tab.  Scientific studies have shown that these six extracts have antioxidant and possible anti-inflammatory properties.  Four of them also possess potential anti-cancer properties that continue to be scientifically studied.

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Why did you name this product Wonder Cream?

Well, we were wondering what name would be worthy of such a unique and effective cosmeceutical cream and the name just came to us - wondrously. After all, Wonder Cream® provides results worthy of admiration and has an unsurpassed scientific pedigree.

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Why do Korean actresses say Natural Finish BB Cream is the leading BB Cream?

Natural Finish™ BB Cream is a team player. It has several unique strengths that combine to create an incomparable product. In addition to the visually addictive properties of its fine pigment dispersion, Natural Finish™ BB Cream is rich in Argan and Macadamia oils, shea butter and caviar extract which, together, luxuriously moisturize. It layers on a calm soothing skin blanket via the effects of allantoin, dimethicone, Aloe and Portulaca. Also on the team is real sunscreen protection. This BB Cream’s durable Broad Spectrum SPF 36 protection is headed up by two ‘best in class’ sunscreen ingredients – titanium dioxide and ethyhexyl methoxycinnamate.

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Why is Daily Wonder Cleansing Foam so concentrated?

Amarte believes in providing great skin care products and great value. The concentrated nature of Daily Wonder® Cleansing Foam means that each large airless pump dispenser will serve for a very long time before repurchase is required. This concentrated formula is why just a small amount is able to create an impressive amount of active foam when lathered between the palms – perfect for optimal cleansing.

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Why is Daily Wonder Cleansing Foam so rich in allantoin?

Allantoin is a botanical extract that is said to be healing, calming and soothing. Allantoin helps protect and calm the skin during the refreshingly thorough Daily Wonder® cleansing routine.

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Why is HydroLift Cream packaged in an airless pump instead of a jar like so many other luxury skin care products?

Skin care products function optimally when they are fresh. Product freshness can be adversely affected by light, oxygen, microorganisms such as bacteria and molds, and evaporation. This is particularly problematic when creams are packaged in jars but can also be an issue with standard tubes or pumps. HydroLift® is packaged in an airless pump dispenser. This airless pump package ensures that HydroLift® isn’t subjected to environmental degradation as routinely occurs when even high-end creams are packaged in jars. Airless pumps are expensive and can sometimes look a little plain – but they serve the higher purposes of product integrity and freshness. Jars are pretty – that’s for sure – but they are not a safe home for world class skin care products.

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Why is the Amarte Heart & Seoul Collection such a great value?

Amarte knows that taking a chance on something like a new skin care line requires a certain amount of courage and educated risk-taking. We also know that once people experience these products they won’t want to be without them. Amarte is thus offering this generous Heart & Seoul Collection to help spread the word about Amarte skin care products to sophisticated American consumers through social media and word of mouth. Amarte’s plan is to become a very popular and highly regarded skin care brand for discerning skin care aficionados

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Why is Wonder Cream packaged in an airless-pump instead of a jar like so many other ‘luxury’ skin care products?

Skin care products function optimally when they are fresh. Product freshness can be adversely affected by light, oxygen, microorganisms such as bacteria and molds, and evaporation. This is particularly problematic when creams are packaged in jars but can also be an issue with standard tubes or pumps. Wonder Cream® is packaged in an airless-pump dispenser. This airless-pump package ensures that Wonder Cream® isn’t subjected to environmental degradation as routinely occurs when even high-end creams are packaged in jars. Airless-pumps are expensive and can sometimes look a little plain – but they serve the higher purpose of delivering quality and freshness. Jars are pretty – that’s for sure – but they are not a safe home for world class skin care products

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Why isn't my campaign code working?

Campaign codes can be specific to dates, products or minimum total amount. Only one campaign code may be used on any order. If you are experiencing an error with your campaign code please refer back to where you received it from and look for the following; Expiration Date, Excluded Products, and/or Spend Requirement. For questions or assistance with a campaign code please contact Customer Service at 1-855-497-7546.

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Will Amarte incorporate any sunscreen ingredients awaiting FDA approval into Ultra Veil once approved?

Amarte selectively incorporates the best breakthroughs in skin care technology into its products.  As new ingredients for sunscreen formulation become available, Amarte will conduct formulation research and development with an eye towards delivering ongoing value and innovation to the marketplace.  However, given the exceptional characteristics of the current Ultra Veil formulation, it is likely that any future sunscreen products from Amarte will complement rather than replace it.  

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Will Amarte ship internationally?

Yes, Amarte ships worldwide. International purchases of $200 or more qualify for free shipping. Please review our Shipping page for more details.

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Will the Heart & Seoul Collection be a permanent feature of the Amarte skin care product line?

Sadly, Amarte’s Heart & Seoul Collection is a limited time offer as quantities are limited. However, Amarte has a vast pipeline of new skin care product offerings scheduled to launch in the coming months and years. As new skin care products are released, Amarte will offer new collections to highlight some of these new arrivals in Amarte style. These new Collections will have their own ‘Heart & Seoul’ but they will contain different products with the intent of widening the exposure of Amarte’s skin care expertise to the international skin care community. « back to list

Wonder Cream is rich in retinol. I’ve tried retinol products from other companies and they either irritated my skin or didn’t work. What about Wonder Cream?

While other products may be ineffective due to low levels of active retinol or irritating due to suboptimal formulation, Wonder Cream® is different. Wonder Cream® contains 1.0% retinol - the highest level routinely available on the skin care market today. The retinol in Wonder Cream® is formulated for delivery in an effective and exceedingly gentle way. To be effective, intact retinol must be delivered retinoid to receptors deep within the skin. Because retinol can be easily degraded by oxygen and light, Wonder Cream® is packaged in an attractive opaque airless pump container that blocks out air and light. Wonder Cream® delivers retinol using a proprietary micro-encapsulation technology that allows for nanometer sized coated retinol spheres which are exceedingly gentle and capable of delivering stabilized retinol deep into the skin. This gentle delivery system is then combined in symphony with several other calming and nurturing ActivElements® and ActivExtracts® within Wonder Cream® for a skin care experience unlike any other.

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